Dear Students

Please find the details below:

Name of the Company : TTEC, Website :  www.ttec.com

Eligible Streams : MBA/B.Tech

Qualification : Excellent English communication skills (Verbal & Written)

Job Title : Chat Customer Service Representatives (Non-Voice Program)

Work Location : Ahmedabad, Gujarat

Mode of Work : 24 *7 (Rotational Shifts). Day shifts (UK: 07:00–15:00 hrs or 09:00–17:00 hrs; US: 08:00–16:00 hrs; Australia: 07:00–15:00 hrs), Evening shifts (UK: 15:00–23:00 hrs; US: 16:00–00:00 hrs; Australia: 15:00–23:00 hrs) and Night shifts (UK: 23:00–06:00 hrs; US: 00:00–08:00 hrs; Australia: 23:00–07:00 hrs).

Salary : Cost to Company – Monthly INR 29,000 CTC (3.48 Lakhs PA) + Employee Benefits + Attractive incentive schemes + Night Shift Allowance

Please find attached the Employee Benefits Sheet for quick reference which includes all other benefits that are being offered on top of the CTC.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. Learn more about our company values, our Environmental, Social, and Governance (“ESG”), and how we support gender diversity, including through a leadership program that empowers the women of TTEC. Visit  www.ttec.com to know more about the organization.

Our Opportunities

We provide excellent career growth opportunities to the Fresher/Experienced candidates with excellent English communication skills (Verbal & Written) who want to make a career in the BPO industry. We are particularly proud of this opportunity which we offer to whoever joins us, and there are a lot of passionate individuals who have made the most of this opportunity and are still associated with us as a part of our senior leadership team. We have an open, diverse and growth-oriented culture and offers:

• 100% Legally Compliant to all State & Central laws
• Competitive Salary & Benefits
• Employee centric Human Resource Policies
• Fast career growth in Operations & Support functions
• Flat Organization structure & Open Door Policy
• Employee Development plans
• Fun @ Work & lot of Employee Engagement & Corporate Social Responsibility programs

What makes TTEC tick?

A lot of things go into making our distinctive flavor, but we’re talking about one specific ingredient today – our zest for life. Living life with enthusiasm is just part of who we are. And we do it together, no matter where we’re located. We enjoy what we do, care about who we work with and take every chance to have fun after a hard day’s work. Our vibrancy is a big part of our tradition and our future.

Chat and Email Customer Service Representative

Our client is the global leader for online shopping, an industry whose existence cannot be ignored. Online shopping has completely changed the way we look at our shopping requirements.The expectations which we have from individuals whom we hire:

• Amazing fluency – written English
• Accurately understand and resolve the customer concerns
• The term “customer” would describe someone who would wish to purchase or sell a product/products/product catalogue/collection on the client website
• Though most customers raise basic concerns which results in a lower turnaround time, there are some wherein sellers would like to understand how they can expand their business and ultimately achieve a higher revenue and profit. This is where a lot of research and analytical skills come into the picture which helps in providing a very satisfactory resolution to sellers – the goal here is to get business on a regular interval from the customers
• Patience – a key aspect of the job. Not all customers are satisfied with a resolution which is provided though it is as per the policies/guidelines laid down by the client. To be able to handle such situations by keeping calm and at the same time convincing the customer about the resolution provided
• Retention – It is very important to be aware of the policies laid down by the client and also be aware of any product updates which come from the client. Effectively, absorbing and retaining content delivered throughout the training period and clear assessments conducted during that particular period
• Flexibility – Individuals should be flexible to work in a 24/7 environment. Though we try our best to provide shifts which are rotating on a monthly basis, however based on the business requirements, they would also be expected to work in consecutive night shifts, say 3-4 months
• Multitasking – It would be expected that 3-4 chats would need to be handled at any given point of time, where the nature of the queries would vary from one another and the resolution needs to be provided without consuming too much time of the customer

Proposed interview process:

The interview process will happen in 2 phases, the first of which would be on campus    

• Online application through our career page followed by online assessment
• Online assessment consists of Situational Judgment Test, Personality Assessment, Computer Skills Assessment, Logical Reasoning & Cognitive Ability & English.
• Students who clear the Online assessment will qualify for the 2nd phase of interview which will be a written assessment to gauge English written Language

 The 2^nd phase would be virtual

• Students qualifying written will have an interaction with the team
• Shortlisted students will be issues a Letter of Intent followed by an Offer Letter

Register latest by 05 pm 13.06.26

https://forms.gle/Ujg3EKBKWFxYM67j6