Dear Candidates,
Please find the JD for the Service Desk profile.
Register on the below link for Service Desk profile 2018 & 2019.
We have the drive on 9th December 2019 in Bhubaneswar. You can come and attend the drive once the registration is done.
Venue: MITS School Of Biotechnology, KIIT Road, Infocity, Patia, Bhubaneswar, Odisha
Registration link: https://careers.wipro.com/arts-science-commerce-and-engineering-graduates.aspx
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| Opportunities in Service Desk for 2018 & 2019 Graduates |
| Dear Academic Partner,
Greetings from Wipro!
With immense pleasure, we announce the commencement of our hiring for opportunities in Service Desk wherein we look forward to recruiting some of the best talents from your institute.
We are looking for candidates, who can help us create a seamless, personalized experience for our customers and stakeholders through innovative solutions. The opportunity under Service Desk Hiring is open for Arts, Science , Commerce & Engineering Graduates of 2019 batch from various streams who are aspiring to launch a dynamic career in the IT industry with Wipro.
Key Features & eligibility criteria of Service Desk opportunities have been listed below:
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Qualification/ Degree
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Any Undergraduate degree
(Candidates from Diploma/ME/ MTech/ MBA/ MCA streams are NOT eligible) |
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Eligibility
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· 10th or equivalent: Pass
· 12th or equivalent: Pass
· Graduation: Pass |
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Year of Passing
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2018 & 2019 ONLY |
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Job Description
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· Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web
· Excellent communication skills required as you will work in International Voice Support
· Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.
· Responding in a timely manner to service issues, request, and take care of the complete operations.
· Troubleshoot system and network problems, diagnosing and solving hardware or software faults
· Provide support, including procedural documentation & relevant reports
· Support the rollout of new applications and manage many open cases at one time and provide accurate information on IT products or services
· Willing to work in a 24*7 environment (Rotational shifts/5 Days a week) |
| Other Criteria
· Candidates must have a full-time degree course recognized by the Central/ State Government of India.
· All Arrears and backlogs need to be cleared at the time of the selection process.
· Candidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirements with the college.
· Candidate who has appeared in any Selection Process at Wipro in the last three months is not eligible.
· Candidate must not have more than three years of the gap if any, b/w 10th & graduation
· Candidate must be willing to work in a 24*7 shift environment and relocate to any location within India |
Selection Process
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| Group Discussion
20-30 minute discussion that allows participants to showcase their knowledge and views on any given topic |
Upon selection in the Group Discussion, the candidate will be required to go through a Technical Interview followed by an HR interview. |
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