IndusInd Bank

Job Description –
Management Trainee – SDM (Service Delivery Manager)

·         Responsible for Sales of branch clients & Servicing walk-in-customers, handling queries, information on different products and services, handling front desks when needed and actively working on operation processes of the bank.

OverallJob Description

·         Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.

·         Looking after client servicing at the branch lobby

·         Checking KYC documents on new client Account opening forms.

·         Onboarding of new acquired clients through welcome call and audit on sales process.

·         Managing TAT for all service & operational transactions

·         Activation of clients on net banking and other non-branch channels.

·         Business lead generation and passing to relevant sales channel.

·         Managing overall client satisfaction score card for the branch.

·         Authorization & audit checks for all operation transactions

·         Proficient in local language & English.

·         Service attitude & Customer centric approach

·         Proactive in achieving the sales target.

·         Process oriented with in depth knowledge on operations processes