{"id":5722,"date":"2021-01-05T09:22:56","date_gmt":"2021-01-05T09:22:56","guid":{"rendered":"https:\/\/trident.ac.in\/maintain\/?p=5722"},"modified":"2021-01-05T09:22:56","modified_gmt":"2021-01-05T09:22:56","slug":"eclerks-will-be-hiring-b-techall-mba-bba-2021-yop-for-the-analyst-profile-register-on-or-before-7th-jan-2021-till-12-pm","status":"publish","type":"post","link":"https:\/\/trident.ac.in\/placementnotice\/eclerks-will-be-hiring-b-techall-mba-bba-2021-yop-for-the-analyst-profile-register-on-or-before-7th-jan-2021-till-12-pm\/","title":{"rendered":"eClerks will be hiring B.Tech(all) &#038; MBA, BBA 2021 YOP for the Analyst profile | Register on or before 7th Jan 2021 till 12 PM."},"content":{"rendered":"<p style=\"font-weight: 400;\">Dear Students,<\/p>\n<p style=\"font-weight: 400;\">We are glad to inform you that eClerks will be hiring B.Tech(all) &amp; MBA, BBA 2021 YOP for the Analyst profile. For eligibility criteria &amp; job description see below details:<\/p>\n<p style=\"font-weight: 400;\"><strong>Interview Rounds<\/strong>: 1. HR Round 2. Paragraph Writing Assessment 3. Versant Round 4. Operation Round 5. Aptitude Test<\/p>\n<p style=\"font-weight: 400;\">Please find below the job details that you will be interviewed for:<\/p>\n<p style=\"font-weight: 400;\"><strong>Designation<\/strong>:\u00a0<strong>Analyst<\/strong><\/p>\n<p style=\"font-weight: 400;\"><strong>What you will do:<\/strong>\u00a0The job responsibility majorly involves technical assistance, customer service, and vendor support.<\/p>\n<p style=\"font-weight: 400;\"><strong><u>CHAT Process: Rotational Night Shift process<\/u><\/strong><\/p>\n<p style=\"font-weight: 400;\"><strong><u>\u00a0<\/u><\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li>It is a Non-Voice Process\u00a0<u>with night shifts<\/u><\/li>\n<li>Agent has to help customers in troubleshooting the issues related to\u00a0<u>User ID-password<\/u>,\u00a0<u>telecom products and Billing related concerns<\/u><\/li>\n<li>Agent has to CHAT with customer in terms of understanding and providing resolutions<\/li>\n<li>Billing process related to issues of extra charges applied to a customer, wrong billing, etc.<\/li>\n<li>Repair process related to product &amp; services issues<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong><u>OB Process: Evening\/Night Shift process<\/u><\/strong><\/p>\n<p style=\"font-weight: 400;\"><strong><u>\u00a0<\/u><\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li>It is a Voice Process\u00a0<u>with night shifts<\/u><\/li>\n<li>Agent has to resolve the query on the calls related to product &amp; services<\/li>\n<li>Interaction with the US based customers<\/li>\n<li>Issue will be in the form of tickets comprises of all the details of the problem<\/li>\n<li>Agent has to understand the issue and call shall be made accordingly to the customer<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong><u>IB Process: Evening\/Night Shift process<\/u><\/strong><\/p>\n<p style=\"font-weight: 400;\"><strong><u>\u00a0<\/u><\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li>It is an Inbound Voice process with Rotational Night Shifts<\/li>\n<li>Agent will receive Calls and has to resolve the query on the calls related to product &amp; services<\/li>\n<li>Interaction with the US based customers<\/li>\n<li>Resolve Customer queries and Complaints<\/li>\n<li>Troubleshooting of technical issues related to customer\u2019s services<\/li>\n<li>Assist the customers on queries regarding their Products and Services<\/li>\n<li>Ability to analyze information and evaluate results to choose the best solution and solve problems<\/li>\n<li>Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly<\/li>\n<li>Evaluate error on audits and conduct remediation training with associates<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Essential Skill Set Required<\/strong><strong>:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\">Good communication and interpersonal skills<\/li>\n<li style=\"font-weight: 400;\">Ability to quickly and efficiently assimilate process knowledge<\/li>\n<li style=\"font-weight: 400;\">Professional in conduct\/behavior, appearance, and communication<\/li>\n<li style=\"font-weight: 400;\">Understanding of web technology and cable setup<\/li>\n<li style=\"font-weight: 400;\">Must be reliable in terms of attendance and timing<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Salary \u2013<\/strong>starting from 2.37 LPA + night shift allowances \/ also transportation facilities available.<\/p>\n<p style=\"font-weight: 400;\">Candidates can Opt for PF Deductions as well<\/p>\n<p style=\"font-weight: 400;\"><strong><u>About eClerx Services Ltd<\/u><\/strong><\/p>\n<p style=\"font-weight: 400;\">eClerx provides critical business operations services to more than 50 global Fortune 500 clients, including many of the world\u2019s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufacturing, travel and leisure, and software vendors, through operational support, data management and analytics solutions. Incorporated in 2000, eClerx is India\u2019s first and only publicly listed knowledge processing (KPO) company and is today traded on both the Bombay and National Stock Exchanges of India.<\/p>\n<p style=\"font-weight: 400;\">eClerx was ranked as one of Forbes Asia\u2019s 200 Best Under a Billion List and named as finalist in Teleos\u2019 Most Admired Knowledge Enterprise award. eClerx employs over 8,500 employees across its six Indian delivery centers offices in Mumbai, Pune and Chandigarh plus global client relationship locations in New York, London, Silicon Valley, Austin, Dublin and Singapore. For more information, please visit\u00a0<a href=\"http:\/\/www.eclerx.com\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/www.eclerx.com\/&amp;source=gmail&amp;ust=1609823912877000&amp;usg=AFQjCNEwtOGHXkO8B_ztACSgXPTSW0drvg\">www.eclerx.com<\/a>. eClerx is a specialist outsourcing services provider serving the Broadband, Cable &amp; Telecom industries in the US and UK including critical error identification, customer experience analysis, and end-user support to help minimize the costs associated with servicing your clients, while improving service levels. eClerx offers an unparalleled blend of people; processes and technologies to help clients substantially improve their performance at reduced cost. Our service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price bench marking, contract analysis, data mining and financial \/ operational risk management.<\/p>\n<p style=\"font-weight: 400;\">eClerx is a leading knowledge\/business process outsourcing (KPO\/BPO) company providing back office operations support and Voice\/Chat support .eClerx Customer Operations vertical specializes in providing operational expertise and process excellence throughout the customer journey. We are leaders in quality monitoring, digital care services, and advanced technical support operations. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients\u2019 evolving needs. We are currently hiring for positions in Voice and Chat processes where we provide customer service and technical support.<\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #ff0000;\"><strong>Registration link( last date till 7th Jan 2021 till 12 PM): <\/strong><\/span>\u00a0<a href=\"https:\/\/forms.gle\/di7aio2CNMfDDpVu5\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/forms.gle\/di7aio2CNMfDDpVu5&amp;source=gmail&amp;ust=1609840999138000&amp;usg=AFQjCNG_4ojhiQU1Q7vzTBAPqRuzFJLmkg\">https:\/\/forms.gle\/di7aio2CNMfDDpVu5<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear Students, We are glad to inform you that eClerks will be hiring B.Tech(all) &amp; MBA, BBA 2021 YOP for the Analyst profile. For eligibility criteria &amp; job description see below details: Interview Rounds: 1. HR Round 2. Paragraph Writing Assessment 3. Versant Round 4. Operation Round 5. Aptitude Test Please find below the job<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-5722","post","type-post","status-publish","format-standard","hentry","category-placement-notice"],"_links":{"self":[{"href":"https:\/\/trident.ac.in\/placementnotice\/wp-json\/wp\/v2\/posts\/5722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trident.ac.in\/placementnotice\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trident.ac.in\/placementnotice\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trident.ac.in\/placementnotice\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trident.ac.in\/placementnotice\/wp-json\/wp\/v2\/comments?post=5722"}],"version-history":[{"count":0,"href":"https:\/\/trident.ac.in\/placementnotice\/wp-json\/wp\/v2\/posts\/5722\/revisions"}],"wp:attachment":[{"href":"https:\/\/trident.ac.in\/placementnotice\/wp-json\/wp\/v2\/media?parent=5722"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trident.ac.in\/placementnotice\/wp-json\/wp\/v2\/categories?post=5722"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trident.ac.in\/placementnotice\/wp-json\/wp\/v2\/tags?post=5722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}