Standard Operating  Procedures

∙ Ensures that store opening standards are followed properly

∙ Responsible for personnel planning, work hours, store / team holiday plan ∙ Inventory management and planning for each product category

∙ Ensure effective display and quicker refill without spoiling the garments ∙ Ensure that the housekeeping staff follows the checklist properly ∙ Control mechanical maintenance of lights, air-system, electrical equipment ∙ Reports property damage, request needed repairs within company time frames ∙ Conducts monthly meetings and prepares documents as per the manual ∙ Ensure the installation signage display installed and façade properly cleaned

∙ Co-ordinate with the ARM about the monthly targets

∙ Explain the sales targets to the staff about the morning briefing

4) Competencies

Competency

Behavioral Indicators

Achievement

Orientation

∙ Anticipates problems & preempt them by coming up with creative solutions ∙ Constantly identifies areas of improvement, takes initiative to drive them

Gets Results

∙ Takes on stretch targets/assignment for delivering superior results. ∙ Conducts periodic performance review, ensuring goal achievement  ∙ Does things faster and efficiently which leads to achievement of results

Coaching

∙ Clarifies expected behaviors, knowledge, and level of proficiency by seeking  and giving information and checking for understanding

∙ Provides instruction, positive models, and opportunities for observation in order  to help others develop skills

∙ Establishes good interpersonal relationships by helping people feel valued,  appreciated, and included in discussions

Store Operations

Management (SOM)

∙ Demonstrates ability to conduct store audits and is able recommend corrective  actions

∙ Demonstrates ability to systematically manage store ops across all parameters  and is able to drive high scores on all process parameters

Customer Focus

(CF)

∙ Maintains a clear communication channel with the customers. Says clearly what  will be delivered in terms of service, by when

∙ Keeps the customer fully informed of developments & even stays in touch with  the customer on key developments

5) Job Purpose of Direct Reports

CCAs: Help the customers in identifying and purchasing required goods and services in a retail store environment.  They also encourage the customers to purchase a greater range of products.

Housekeeping staff: To maintain the store in a clean, orderly and attractive look from inside as well as outside. Security Guard: To keep a watchful eye on stock, staff and the customers, also preventing any theft or damage