Virtual Recruitment Drive by Simplotel for B.Tech(all), MBA 2022 YOP | Register before 12.1.22, 1:30 PM
Dear Students,
Simplotel is currently looking to hire resources from the Engineering and MBA background. Job description is shared below.
Joining: Immediate
Current active position:
Technical Operations Specialist
Experience: 0 – 1 year
Compensation: 4 LPA (Fixed) + 0.5 LPA (Variable)
Company Profile:
Simplotel is a Bangalore based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21
countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The
name Simplotel comes from a combination of Simple and Hotel – our mission is to Simplify the life of hoteliers
through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT –
India’s largest Online Travel Agency.
Position: Technical Operations Specialist
We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A
suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth
functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on
you to provide timely and accurate resolutions.
Responsibilities
● Respond, manage, and resolve customer queries and issues sent via a ticketing system
● Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are
resolved
● Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’
expectations
● Conduct training sessions for clients to effectively leverage the use of our products
● Follow defined steps to setup and configure our products, coordinating with both external partners as well as
client stakeholders where necessary
● Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers,
Customer Success/Account Managers)
●Prioritize and manage several open issues simultaneously
● Operate & drive several projects internally
● Create SOPs and document knowledge in detailed steps
countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The
name Simplotel comes from a combination of Simple and Hotel – our mission is to Simplify the life of hoteliers
through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT –
India’s largest Online Travel Agency.
Position: Technical Operations Specialist
We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A
suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth
functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on
you to provide timely and accurate resolutions.
Responsibilities
● Respond, manage, and resolve customer queries and issues sent via a ticketing system
● Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are
resolved
● Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’
expectations
● Conduct training sessions for clients to effectively leverage the use of our products
● Follow defined steps to setup and configure our products, coordinating with both external partners as well as
client stakeholders where necessary
● Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers,
Customer Success/Account Managers)
●Prioritize and manage several open issues simultaneously
● Operate & drive several projects internally
● Create SOPs and document knowledge in detailed steps
Requirements:
● B.Tech. (All) & MBA
● Excellent problem-solving and communication skills
● Good understanding of computer systems, mobile devices and comfortable using software products
● Basic understanding and knowledge of DNS (A, NS, MX records etc)
● Ability to sustain with dynamic processes and constant updates
● Ability to provide step-by-step guidance, both written and verbal
● 1 to 2 years of experience in a client-facing role in a consultation/support function
● Excellent problem-solving and communication skills
● Good understanding of computer systems, mobile devices and comfortable using software products
● Basic understanding and knowledge of DNS (A, NS, MX records etc)
● Ability to sustain with dynamic processes and constant updates
● Ability to provide step-by-step guidance, both written and verbal
● 1 to 2 years of experience in a client-facing role in a consultation/support function
Job Location: Bengaluru
Link to Register: https://forms.gle/LccBKMFJiHqnMxAC9
