Simplilearn.com is the world’s largest professional certifications company and an Onalytical Top 20 influential brand. With a library of 400+ courses, we’ve helped 500,000+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 500 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it.

Summary:

The role is accountable for successfully executing a defined consulting engagement with a customer. The nature of consulting engagement may be Curriculum Design or Portfolio Transformation, Strategic Training Assessment or Opportunity Assessment, needs assessment, and/or general learning consulting to better understand customer requirements and how Simplilearn can bring value to customers.

Responsibilities:

• Respond to high volumes of inbound customer queries over calls/ emails promptly; domestic & overseas customers
• Work on reports & concurrently update client records
• Resolve product related issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Work independently and efficiently to meet defined SLA
• Responsible for meeting productivity matrices and quality standards as per defined quality norms

Requirements:

• Experience of 2 – 3 years in voice or non-voice process
• Should be willing to work in rotational shifts.
• Should be willing to work in 24/7 (rotational week off)
• Excellent communication skills (verbal & written) with a flair for problem-solving
• Able to drive customer centricity in the team
• Experience from the e-learning/ e-Commerce industry will be an added advantage

Job Location – HSR Layout, Bangalore (Currently WFH)

Notice Period – Immediate joinee

Budget – 3.5 LPA to 3.8 LPA

Shift – Rotational

Any educational background can apply

Interview Process:

1) Virtual GD

2) Virtual F2F

Interested students can fill the form ASAP: https://forms.gle/GadqAGZmQhJMAjBy7